Enrollment Medical Assistant

🔥 1 hour ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Conduct targeted telephonic outreach to patients on provided lists, following Vynca's standard messaging while delivering the highest standard of customer service and patient-centered communication • Confirm service area eligibility and complete structured screening forms capturing demographic information, chronic disease history, and indicators of functional decline to determine program eligibility • Educate patients and families on palliative care, Vynca 's services, and what to expect from the program — translating complex clinical concepts into accessible, reassuring language • Schedule eligible patients for an initial visit with a nurse practitioner and coordinate logistics to ensure a smooth handoff from enrollment to care • Act as a liaison between patients and the broader care team, directing calls, texts, and emails to the appropriate individuals or departments and responding to patient questions and concerns in a timely, supportive manner. • Maintain confidentiality and accuracy in all patient documentation and communications in accordance with HIPAA and organizational standards • Coordinate enrollment efforts across targeted regions, tracking outreach activity systematically to encourage referrals and support census growth • Identify outreach trends, surface barriers to enrollment, and share qualitative and quantitative feedback and creative ideas with the market and business development team to continuously improve program reach • Maintain a strong, collaborative working relationship with your designated market team and practice leadership, contributing to shared goals around program expansion and patient access

🎯 Requirements

• Current CMA or CCMA certificate issued by a recognized credentialing body • 2 years of healthcare experience required; 8 months of previous clinical experience preferred • 1 year of telephonic or call center customer service experience; call center experience highly preferred • Experience working in a medical practice or healthcare setting, including familiarity with EHR platforms for documenting patient interactions and scheduling appointments • Experience and training in motivational interviewing and patient education. Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families • Strong organizational skills with the ability to work independently and manage a high-volume outreach workload • Proficient with Microsoft and Google applications; must have access to a reliable internet connection • Strong written and verbal communication skills • Exceptional interpersonal skills including conflict resolution and de-escalation techniques • Willing and able to work Monday through Friday, 8:30am–5pm Eastern Standard Time, with the possibility of overtime

🏖️ Benefits

• medical, dental, and vision insurance • income protection benefits • flexible PTO • company holidays • 401k • access to other wellness benefits