Medical Assistant Supervisor

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Provide day-to-day supervision, coaching, and performance management for a team of CMAs/CCMAs • Monitor workload distribution and ensure timely completion of administrative and care coordination tasks • Serve as an escalation point for complex patient, provider, or interdisciplinary team issues • Partner with the Shared Services Manager to align staffing, processes, and priorities • Ensure team compliance with EMR/Vynca documentation standards and healthcare regulations • Conduct onboarding and ongoing training for new and existing team members • Track team metrics (e.g., call volume, turnaround times, authorization processing) and identify areas for improvement • Facilitate regular team meetings to ensure alignment with interdisciplinary care goals • Support hiring, performance reviews, and disciplinary actions as needed • Act as a liaison between the administrative support team and clinical/interdisciplinary staff

🎯 Requirements

• Current CMA/CCMA certificate issued by a recognized certifying body • 2+ years of previous clinical or healthcare administrative experience in a supervisory capacity • 1+ years of insurance and billing experience • Demonstrated experience managing or mentoring a remote or distributed team • Willing and able to work Monday–Friday, 8:30am–5:00pm Pacific Time, with occasional overtime (as needed) • Excellent oral and written communication skills, with the ability to coach and give constructive feedback • Strong organizational and prioritization skills, with the ability to manage competing demands across a team • Proficiency with EMR systems, video conference platforms, and general computer/internet navigation • Ability to remain calm and solutions-oriented in complex or high-pressure situations • Strong collaborative mindset, with the ability to work across clinical and administrative functions

🏖️ Benefits

• medical, dental, and vision insurance • income protection benefits • flexible PTO • company holidays • 401k • access to other wellness benefits