Team Lead, Accounting Specialists

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Oversee Accounting Specialists and their assigned dealers. • Conduct regular 1:1 meetings focused on performance, capacity, and development. • Monitor schedule compliance, reconciliation progress, and workload distribution. • Maintain light schedule coverage (approx. 5 accounts) to stay grounded in the work. • Provide coaching on accounting workflows and best practices for reconciliation. • Support Specialists with account issues, escalations, and process questions. • Ensure Specialists maintain clean, accurate accounting schedules. • Review reconciliation work and identify discrepancies or processing gaps. • Support Specialists with posting credit memos, JV processes, timelines, and backlog cleanup. • Reinforce adherence to accounting policies, SOPs, and best practices. • Partner with Lead Admins and CS teams to improve schedule hygiene and resolve issues. • Partner with Service Delivery OEM Lead Warranty Specialists and Customer Success teams to improve schedule hygiene and resolve issues. • Identify and escalate schedule concerns properly and quickly. • Collaborate with the Training Team and Director to onboard new Accounting Specialists. • Coordinate and deliver training for new Accounting Specialists, including WarrSchedule, OEM‑specific procedures, DMS workflows. • Support ongoing skill development and reinforce standards. • Contribute to the Accounting Resource Center with updated processes and resources. • Ensure adherence to SOPs, workflows, and reconciliation standards. • Identify gaps or inconsistencies and recommend improvements. • Support the Leader in implementing new tools, processes, and reporting. • Assist with work schedule planning and capacity management.

🎯 Requirements

• 3+ years of experience in warranty operations, dealership accounting, or related automotive roles. • Strong understanding of OEM/DMS workflows and schedule reconciliation. • Demonstrated ability to coach and support others. • Excellent communication and problem‑solving skills. • Ability to balance leadership responsibilities with schedule coverage. • High attention to detail and commitment to accuracy and consistency. • Proficiency with Excel, Adobe Acrobat, and accounting systems. • Comfort using the WarrCloud Platform, DMS systems, and OEM software.