Customer Success Manager – Strategic

🕒 May 11

🏢🏡 New York City – Hybrid

💵 $180k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Watershed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Watershed is a SaaS enterprise platform that helps companies measure, report, and reduce their carbon emissions and manage corporate sustainability and ESG programs. The company provides audit‑grade carbon accounting, regulatory ESG disclosure tools, emissions‑reduction planning, and a marketplace for carbon removal and clean energy, backed by in‑house climate science and advisory services. Watershed serves large enterprises and financial institutions, enabling faster, auditable sustainability reporting and action.

📋 Description

• Own success for a small set of high-value customers, driving retention, growth, and impact. • Build trusted executive relationships, showing how sustainability data drives strategy. • Lead planning and governance with customers through roadmaps and executive reviews. • Represent the customer internally to shape product priorities and strategy. • Navigate complex customer organizations and coordinate internal teams to deliver value.

🎯 Requirements

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. • Proven success building executive relationships and driving retention and expansion. • Strong communicator with C-suite presence, able to link sustainability data to strategy. • Skilled in change management, helping large organizations adopt new ways of working. • Commercially fluent, partnering with Sales on renewals and growth. • Highly organized, managing multiple enterprise accounts while driving outcomes. • Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

🏖️ Benefits

• Offers Equity • Health/dental/vision insurance • 401(k) • Unlimited paid time off • Paid parental leave • Fertility programs • Mental health programs