Technical Support Product Advisor

Job not on LinkedIn

🔥 9 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Watts Water Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1874

🔧 Hardware

⚡ Energy

Hardware • Energy

Watts Water Technologies is a global leader in designing and manufacturing water technology solutions. The company offers a wide range of products related to plumbing and flow control, water quality and rainwater harvesting, drainage, HVAC, and hot water systems. Watts is committed to sustainability and innovation, providing intelligent solutions such as sensing technology and IoT-connected products to enhance water management and conservation. Their extensive product line includes automatic control valves, gas connection systems, boilers, hydronic heating solutions, and more. Operating with a focus on safety, regulation compliance, and customer service, Watts Water Technologies serves various industrial sectors and is recognized for its commitment to environmental sustainability.

📋 Description

• Provide customer service and product support to homeowners of our products • Assist with customer service activities including order entry, sales, and account reconciliation • Diagnose and resolve customer inquiries, concerns, and issues via phone, e-mail, & social media • Provide phone and email-based troubleshooting assistance to homeowners and plumbers on water filtration products • Maintain working knowledge and expertise of products and services • Assist customers by solving customer disputes promptly • Assist customers/end users with questions on product installation, maintenance, usage, and support; prioritize and respond to support requests • Identify opportunities cross-sell additional products and services to customers based on their needs • Assume responsibility for other projects and duties as assigned by E-Commerce Channel Manager or Company management

🎯 Requirements

• High School Diploma or equivalent, associate degree • 2+ years of applicable experience • Experience with Magento, Tidio Live Chat, Chat Bot, ticketing System or related e-commerce and CRM platforms • Experience with order entry and expediting orders required • Experience with SAP systems regarding stock levels, stock location, order management, price/availability checks or similar • Creative and adaptable, with the ability to troubleshoot abstract concepts, find solutions and connect the dots in an agile work environment • Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable • Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment

🏖️ Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs