Strategic Support Engineer

🔥 46 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Proscia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Artificial Intelligence • Healthcare Insurance • Biotechnology

Proscia is a company focused on enhancing pathology laboratories with its AI-powered digital workflows and enterprise software platform called Concentriq. This platform enables anatomic pathology laboratories to achieve full digitization, improve diagnostic quality, and drive efficiency in research and development processes across life sciences. Proscia’s solutions leverage AI applications to accelerate drug discovery and development, and support real-world data solutions for precision medicine. The company is dedicated to perfecting cancer diagnosis through intelligent software, positioning itself as an innovator in digital pathology and AI solutions for modern laboratories.

📋 Description

• Own your customers • Serve as the go-to SME for your assigned strategic accounts • Own their issues, run check-in and troubleshooting calls, and maintain necessary documentation • Investigate complex, multi-faceted issues across application, infrastructure, and integrations • Lead the response during major incidents with clear communication • Partner with Engineering, Product, and Customer Success to prioritize fixes and features • Maintain a current technical success plan for each assigned account

🎯 Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, or a related field, or equivalent professional experience • 5+ years of technical support or related experience, with a focus on large, strategic accounts • Expertise in digital pathology, healthcare, or related industries, including how software and hardware integrate, and a track record of troubleshooting complex issues • Fluency with AI-assisted workflows • Hands-on proficiency across diagnostic, monitoring, and support tooling, Linux/Windows environments, networking protocols, and cloud (AWS, Azure, Kubernetes) • Strong root-cause, debugging, testing, and validation skills for complex software and infrastructure issues • Proven experience mentoring or leading other technical professionals • Excellent written and verbal communication

🏖️ Benefits

• Competitive pay • Savings options • Schedule options • Insurance options