
10,000+ employees
Founded 1964
🏨 Hospitality
📦 Logistics
🏥 Healthcare
Hospitality • Logistics • Healthcare
Wawa, Inc. is a popular convenience store chain known for its wide variety of fresh food options, beverages, and grocery items. The company offers customers the ability to customize chicken sandwiches, choose from a range of coffee, breakfast, lunch, and dinner options, and enjoy freshly baked goods and snacks. Wawa is also engaged in community initiatives and is committed to responsible business practices.
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10,000+ employees
Founded 1964
🏨 Hospitality
📦 Logistics
🏥 Healthcare
Hospitality • Logistics • Healthcare
Wawa, Inc. is a popular convenience store chain known for its wide variety of fresh food options, beverages, and grocery items. The company offers customers the ability to customize chicken sandwiches, choose from a range of coffee, breakfast, lunch, and dinner options, and enjoy freshly baked goods and snacks. Wawa is also engaged in community initiatives and is committed to responsible business practices.
• Coach and develop General Managers to ensure the right people are in place and store-level processes are executed with excellence • Ensure continued growth of store-level management teams through effective workforce planning • Deliver and execute customer experience initiatives, Wawa brand standards, safe and secure store conditions, and associate/customer engagement • Develop, implement, and maintain operational plans aligned with corporate standards • Provide General Managers with focus and prioritization of work • Maintain a continuous presence in stores across all days and shifts, minimum 4 days per week, to observe, coach, and set expectations • Improve store leadership business acumen and store profitability while driving key performance indicators • Ensure General Managers understand and effectively use business reports and tools • Analyze local market and competitive conditions and share findings with Directors of Store Operations • Respond to changing market conditions and competitor actions to achieve financial targets and Health of the Business metrics • Resolve customer and vendor complaints and implement effective grievance solutions • Maintain relationships with internal corporate departments and external vendors • Serve as the conduit between stores and corporate to resolve store-specific issues • Communicate professionally with internal and external customers and build community relationships • Lead implementation and change management of new initiatives and share process feedback with the Director of Store Operations • Ensure compliance with corporate policies, procedures, and local, state, and federal regulations • Resolve crisis situations and maintain accountability and progressive discipline • Model Wawa’s Core Values and demonstrate Brand Ambassadorship • Direct and support teams, monitor and assess individual work, provide feedback and coaching, support development opportunities, complete performance appraisals, take corrective action, and participate in hiring decisions
• Bachelor’s degree Business, Marketing or related field – preferred • Minimum 3 years of experience in multi-unit management in Retail or the Food & Beverage industry • Proven track record in managing and developing leaders of teams • Highly skilled in Microsoft Office Suite applications • Must maintain a valid driver’s license • Ability to work in a fast-paced, team environment with shifting priorities and timelines • Ability to respond 24x7x365 to store related emergencies • Ability to relocate as needed – preferred • Ability to travel locally 80% of the time • Understanding of P&L reports, budgets and basic financial evaluation skills • Highly developed consultative and facilitation skills • High degree of professionalism and confidentiality • Ability to handle multiple priorities simultaneously • Ability to work collaboratively with cross-functional teams
• Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law • Equal opportunity employment
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