Partner Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $82k - $137k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Waymark

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📣 Marketing

🤖 Artificial Intelligence

Marketing • Artificial Intelligence • Advertising

Waymark is a creative technology company that leverages artificial intelligence to revolutionize ad production. Their platform enables users to create high-impact, agency-quality video ads quickly and effortlessly, without requiring prior experience. By personalizing ads with a brand's unique content and utilizing AI-driven creativity, Waymark allows businesses to unlock new revenue streams and enhance their marketing strategies. With their cutting-edge tools, users can produce custom-tailored ads in minutes, significantly reducing the cost and time of traditional ad production.

📋 Description

• Strengthen relationships with MCO and health system partners by learning stakeholder needs, proposing solutions, and ensuring execution of commitments. • Independently own smaller accounts and serve as the day-to-day lead for partner meetings, relationship management, issue resolution, and reporting. • Collaborate with Operations, Clinical, and other Waymark teams to action partner priorities and capture success stories. • Monitor account performance, identify risks and opportunities, and coordinate execution across internal teams. • Develop account strategies supporting retention, growth, and partner outcomes. • Prepare executive-ready materials communicating Waymark’s performance and impact. • Track and action partner requests from Joint Operating Committees and create additional performance reports. • Improve systems, processes, and tools enabling effective account management at scale. • Drive cross-functional strategic initiatives and manage cross-market Partner Success meetings. • Bring partner feedback to internal teams to inform initiatives and product development. • Lead initiatives improving partner performance, scalability, and partner experience, delivering measurable outcomes. • Report to the VP of Partner Success.

🎯 Requirements

• 7 years of experience that includes roles in consulting, customer success, account management, operations, and/or project management, including experience within healthcare services or health technology. • Strong project management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset. • Demonstrated ability to influence cross-functional stakeholders internally and externally and drive outcomes without direct authority. • Experience collecting and analyzing data, and making data-driven presentations. • Exceptional written and verbal communication skills. • Self-motivated and eager to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals. • Flexible and adaptable to the changing needs of a fast growing start up. • Deep commitment to improving healthcare for underserved populations. • Offer of employment is contingent upon successful completion of a background check.

🏖️ Benefits

• Stock Options: Opportunity to invest in the company’s growth. • Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. • Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. • Life Insurance: Basic life insurance to give you peace of mind. • Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. • Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. • Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. • Commuter Benefits: Convenient options to support your commute needs. • Professional Development Stipend: A dedicated stipend supports professional development and growth.