Client Services Director

🔥 0 minutes ago

🏈 Alabama, Louisiana, +3 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

💵 $130k - $140k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Lead the overall management and success of one or more client programs • Serve as the primary client contact and oversee day-to-day program delivery • Build and maintain strong client relationships while managing expectations and customer satisfaction • Support account strategy, growth initiatives, and long-term client success with senior leadership • Monitor and drive achievement of client-specific KPIs and service level commitments • Collaborate with cross-functional teams to resolve client issues • Identify opportunities to expand existing client relationships through additional solutions or services • Manage program financial performance, including budgeting, forecasting, profitability, pricing, invoicing, accounts receivable, and performance reporting • Recommend process improvements to strengthen operational efficiency and financial controls • Ensure operational processes and governance support successful program execution • Partner with Technology teams on system implementations, upgrades, migrations, and solution enhancements • Act as client liaison for security-related activities, including access management for client systems and solution components • Prepare and present operational updates, business reviews, and performance reports to internal and client stakeholders • Work within a matrix organization and collaborate with global, cross-functional teams • Travel as required to support client and business needs

🎯 Requirements

• Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education and experience • 5–10 years of experience in client services, account management, or operations leadership within the global BPO or outsourcing industry • Experience managing enterprise client relationships and cross-functional stakeholders • Experience managing program financials, including budgeting, forecasting, and P&L • Experience preparing and presenting operational and business performance reviews • Project Management certification or formal training is an advantage • Strong client relationship and stakeholder management skills • Excellent communication and presentation skills • Strong analytical and problem-solving abilities • Commercial and financial acumen • Highly organized with exceptional attention to detail and follow-through • Ability to prioritize and make sound decisions in a fast-paced environment • Strong collaboration skills with the ability to work effectively in a matrix organization • Proactive, adaptable, and results-oriented • Ability to manage multiple priorities simultaneously • Ability to travel as required to support client and business needs

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Disability benefits • 401k • Paid time off • Discretionary bonus • Other benefit programs • Remote work