SVP, Director of Client Services – Omni-Channel, Pharma Agency

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $250k - $275k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Avalere

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🛡️ Insurance

⚖️ Legal

Healthcare • Insurance • Legal

Avalere is a healthcare consulting firm founded in 2000, partnered with leading life sciences companies, health plans, providers, and investors. It provides objective analysis, balanced insights, and innovative, data-driven solutions to complex healthcare challenges. Avalere specializes in services such as market access, HEOR, patient-centered research, implementation science, evaluation, and due diligence. It operates as part of Avalere Health, dedicating efforts to help clients in the life sciences, health plans, providers, and private equity sectors to anticipate and adapt to industry trends. The firm offers insights into federal and state healthcare policies and aids clients in adapting to changes in the legislative and regulatory environment.

📋 Description

• Provide strong, engaged leadership to the Client Services team • Direct team members to meet organizational, team, and individual goals • Establish brand priorities and contribute to team discussions and problem-solving • Lead, motivate, and unify teams while ensuring a positive employee experience • Develop team members through coaching, mentoring, performance management, and training • Lead and strengthen a team of VP Account leaders • Drive client and internal team initiatives • Lead clients and internal teams toward unified strategic marketing plans and goals • Build and nurture senior-level client relationships through regular communication and quarterly business reviews • Triage and manage sensitive client discussions and escalation issues • Own final decisions on agency recommendations and client relationship escalations • Advise clients using deep pharmaceutical industry and marketing knowledge • Contribute to annual brand planning, marketing planning, and budget development • Provide strategic counsel and recommendations addressing client business problems • Integrate insights, research, data analytics, and agency offerings into client recommendations • Collaborate with Strategy, Engagement, Creative, Scientific, and Digital leaders • Develop and update account forecasts monthly and quarterly • Partner with Business Operations on staffing plans and client delivery • Achieve annual revenue plans and pursue new assignments and organic growth • Manage Client Services utilization targets • Recruit account talent with Talent Acquisition and maintain a talent pipeline • Contribute to annual business planning • Represent the Avalere Health brand with clients and operate with integrity, empathy, and respect

🎯 Requirements

• 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry • Agency Account leadership experience required • Experience leading books of business with yearly revenues of $25 million or more • Experience leading teams of account management professionals at multiple levels, with teams of 10 people or more • Experience in digital marketing and fully integrated marketing projects preferred • Deep knowledge of the pharmaceutical industry • Experience across marketing planning and budget development • Experience working with brands through all lifecycle phases, including pre-launch, disease education, and launch • Strong financial acumen, including revenue forecasting and margin management • Strong business acumen and understanding of brand, engagement, and sales metrics • Ability to lead senior client relationships and manage complex or sensitive escalations • Ability to collaborate across Strategy, Engagement, Creative, Scientific, and Digital functions

🏖️ Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested) • Life insurance • Disability coverage • Medical, dental, and vision plans • Flexible working arrangements, including hybrid and remote work • Option to work from anywhere across the globe two weeks each year • 20 vacation days • One personal well-being day • 9 public holidays • Gifted end-of-year holidays • Early Summer Friday finish in June, July, and August • Free counselling through the employee assistance program • Personalized health support • Enhanced maternity, paternity, family leave, and fertility policies • On-demand training • Professional development support • Global mobility opportunities across the business • Dedicated social opportunities and resources for homeworkers • Employee Network Groups • Fertility Friendly employer support • Regular career conversations • Opportunity for global, cross-capability career moves