Licensed Property and Casualty

🕒 July 14

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Professionally handle a high volume of incoming calls including account, claim and general questions • Gather customer information, assess and fulfill customer needs, and educate customers about products and services • Utilize and navigate multiple systems simultaneously • Communicate with pet parents verbally and in writing • Resolve customer issues via one-call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision making • Identify opportunities to drive process improvements benefiting the client and its customers • Complete call disposition and compile and document customer information as required • Respond to pet parent emails to proactively resolve issues • Listen, understand, and take quick action to solve pet parents’ problems

🎯 Requirements

• Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments • Must be able to work weekends • Two years of customer service or call center experience • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed of 20 Mb/s download and 10 Mb/s upload • Wireless access is not permitted • Demonstrated passion for treating and caring for pet parents • Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Wired Ethernet connection • Hard-wired broadband internet via DSL, cable, or fiber optic • Satellite, microwave, and cellular hotspot internet services are not permitted • Supply your own headset • Supply 1 of 2 required 21” monitors

🏖️ Benefits

• Although 30 hours, this still qualifies you for benefits and PTO • Everise will supply 1 of 2 required 21” monitors • Everise will supply a keyboard • Everise will supply a mouse • Equal-opportunity employer • Pleasant and supportive place to work