Vice President – Client Services

🔥 0 minutes ago

🏈 Alabama, Louisiana, +3 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🔒 Cybersecurity

Healthcare Insurance • Customer Support • Cybersecurity

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Responsible for overall client relations, operational effectiveness, revenue generation & client retention • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention • Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors • Proactively supports the development of client relationships and attends meetings & reviews as required • In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level • Identifies and implements process improvement for operational effectiveness • Creates an environment for success through regular communication forums • Works closely with the Clients to assess any concerns about the planned program and associated business objectives • Performs Client performance analysis and develops optimization plans with Operations

🎯 Requirements

• Master’s or Bachelor’s degree in Management, Business, or Marketing • 7–10 years of relevant experience in Client Services or Account Management within the BPO, Contact Center, or Customer Experience industry • Experience supporting clients in the CX BPO healthcare sector

🏖️ Benefits

• medical coverage • dental • vision • disability • 401k • paid time off