Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Webbing

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🔒 Cybersecurity

Telecommunications • Cybersecurity

Webbing is a global data MVNO that delivers innovative enterprise-grade global connectivity and IoT services. With a secured network of over 600 mobile carriers across more than 200 countries, Webbing ensures superior data connectivity between businesses, people, and devices regardless of their location. Founded in 2010, the company specializes in developing advanced SIM technology and management platforms, offering a streamlined solution for organizations to manage their global fleet of devices. Their software allows enterprise customers to oversee and optimize data usage in real-time, promoting compliance and cost savings. Webbing combines the reach of a global carrier with the quality of a local one, offering unique, flexible solutions.

📋 Description

• Manage a portfolio of strategic customers across the United States • Ensure customers achieve measurable business value from Webbing's connectivity solutions • Build long-term customer partnerships and serve as a trusted advisor throughout the customer lifecycle • Build relationships with customer stakeholders and executive sponsors • Develop and execute Customer Success Plans aligned with customer objectives • Drive customer adoption, retention, satisfaction, and growth • Monitor customer health, usage trends, and business outcomes • Identify customer risks and lead mitigation plans • Coordinate customer onboarding and deployment activities • Ensure successful implementation of Webbing products and services • Conduct regular customer cadence meetings • Lead Executive Business Reviews and strategic planning sessions • Track commitments and follow up on action items • Partner with Sales on expansion, cross-sell, account planning, and growth initiatives • Promote adoption of new products and platform capabilities • Maintain accurate customer records and Salesforce account hygiene • Document customer architecture, stakeholders, and success plans • Monitor SIM usage, data consumption, and service trends • Coordinate operational requests with Customer Operations and Support • Ensure timely communication during incidents and major service events • Travel regularly to customer locations across the United States • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits • Strengthen executive relationships through face-to-face engagement • Support strategic customer initiatives and key business milestones

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles • Experience managing enterprise or B2B customers • Excellent communication, presentation, and relationship-building skills • Strong organizational, analytical, and project management abilities • Experience with Salesforce or similar CRM platforms • Professional English (spoken and written) • Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits • Preferred: Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity • Preferred: Experience managing strategic or global enterprise customers • Preferred: Knowledge of APIs, eSIM technologies, or connectivity platforms

🏖️ Benefits

• The opportunity for professional development within a reputable international innovative and growing company • The opportunity to join a team of highly professional specialists in an international environment • Fully remote role • Medical benefits