Training Coordinator, Contact Center

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Webster Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

📋 Description

• Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers. • Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards. • Complete all assigned tasks within the appropriate timeframes. • Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues. • Demonstrate flexibility working with internal contact center partners for coaching needs. • Monitor the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills. • Deliver training timeline deadlines are achieved. • Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation. • Support contact center initiatives and programs as needed • Enhance the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.

🎯 Requirements

• 2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role • Experience coaching employee performance to call center metrics • Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint) • Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenerate or similar authoring tools. • Articulate experience is required specifically • Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces

🏖️ Benefits

• Incentive compensation