Client Success Specialist

🕒 April 1

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WeInfuse

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Private Equity Round on 2023-03

WeInfuse is a web‐based application that centralizes and streamlines all aspects of infusion center management solving extensive and expensive pain points for the significantly under-resourced channel that delivers specialty biologic infusion medications, the fastest growing segment in pharma.

📋 Description

• Learn and understand the Infusion Center healthcare model • Onboard new clients onto and support existing clients on our healthcare SaaS application • Troubleshoot and document software operational and technical issues • Respond to client support issues, report bugs/issues and feature requests • Provide excellent client service with friendly, professional responses • Create client training materials, draft release notes, and help prioritize development of new features • Go beyond your comfort zone when needed • Be an awesome addition to our growing team

🎯 Requirements

• Bachelor's degree, required • 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required • Proven track record of achieving and exceeding measurable goals • Must be detail-oriented, able to multi-task and be extremely organized and efficient • Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart • Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client • Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications • Experience in information technology and technical support a plus, but not required • Able to work independently (but understand we won’t leave you on an island) • Some travel required (10%)