Tech Service Specialist, VII

🔥 1 minute ago

🌵 Arizona, Colorado, +39 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

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Welbilt Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

🤝 B2B

💰 IPO on 2016-02

Food & Beverage • Manufacturing • B2B

Welbilt is a global provider and manufacturer of commercial foodservice equipment and integrated kitchen solutions. The company offers a broad portfolio—about 25 brands including Convotherm, Delfield, Frymaster, Garland, Kolpak, Lincoln and others—designed to equip professional kitchens and foodservice operations. Welbilt emphasizes innovation in productivity, quality and profitability for customers, with features like mobile connectivity, energy efficiency, sanitation-friendly designs, and smart system solutions. The company serves foodservice and hospitality customers worldwide and highlights sustainability, service, and long-standing product reliability.

📋 Description

• Provide technical and parts expertise to service technicians, service agencies, sales, and customers via phone and email • Advise customers on replacement and repair parts using company systems • Determine needed repairs using pictures, field information, control data, or customer discussions • Identify, communicate, and resolve customer complaints concerning product quality, tolerances, specifications, and delivered condition • Analyze, evaluate, and present information to management regarding critical customer situations, FAS capabilities, manufacturing problems, design issues, and technician/customer feedback • Act as backup to Service Coordinators by handling rollover calls and creating dispatches when necessary • Enter notes in the dispatch/warranty system according to processes • Plan, direct, supervise, train, and motivate Customer Service Coordinators, Technical Service, Field Service, and Invoicing teams • Participate in the after-hours on-call rotation • Fulfill financial control and risk management responsibilities • Foster continuous improvement and develop a best-in-class customer service team • Provide detailed trip reports for travel and travel-related issues • Travel into the field whenever necessary • Work Friday–Monday, 7:00 am–6:00 pm EST

🎯 Requirements

• Associate degree in Electrical Technology, Electronics, Electromechanical Technology, HVAC, Appliance Repair, Industrial Maintenance, or related technical field preferred • Minimum 4 years of hands-on experience troubleshooting and repairing commercial foodservice or cooking equipment, industrial equipment, or other electromechanical equipment • Strong understanding of electrical circuits, gas systems, control systems, relays, switches, transformers, and motors • Ability to read wiring diagrams and schematics • Electrical troubleshooting using meters and diagnostic tools • Ability to communicate in English in written and verbal form • Proficient in Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams • Ability to perform problem solving and root cause analysis • Ability to interpret written, oral, diagram, or schedule instructions • Must be located in central or eastern time zones • Must be authorized to work and reside in an eligible U.S. state at time of hire • Not eligible for hire in Alabama • Travel up to 25% • CFESA certification is included as an ideal background, not a stated requirement

🏖️ Benefits

• Competitive wage • Healthcare (medical, dental, vision) • 401(k) savings plan • Wellness Program • Supplemental Health Plans • Employee Assistance Program • Training and Development • Tuition Assistance • Holiday Pay opportunities • Employee discounts • Paid Time Off (PTO) • On-the-job training and skills development • Basic Life Insurance • Leave Program • Employee Events • Fully remote work arrangement

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