Contact Center Customer Service Representative

Job not on LinkedIn

🔥 7 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Provide customer service in a call center environment by receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, and others. • Provide information and assistance regarding CHCS third-party administrator clients, including Medicare Supplement and Life Policies. • Verify benefits and claims status by accessing and updating software system data within company response standards. • Research company records, perform routine transactions, and retrieve results from an online terminal. • Maintain working knowledge of company products and services. • Comply with privacy, confidentiality, and private health information regulations. • Provide written and oral communication regarding inquiry status and resolution. • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities. • Work various shifts as required. • Work collaboratively while remaining accountable and working remotely and independently.

🎯 Requirements

• Six months of related call center experience and/or training • High school diploma or general education degree (GED) • Ability to type 30 wpm with 95% accuracy • Accurate data entry in a Windows-based environment • Intermediate computer skills • Basic math, English spelling, and grammar skills • Ability to read and comprehend simple instructions, correspondence, and memos • Ability to write simple correspondence • Ability to present information effectively in one-on-one and small-group situations • Ability to perform basic arithmetic and calculate rates, ratios, and percentages • Ability to interpret bar graphs • Ability to apply common-sense understanding to detailed written or oral instructions • Ability to resolve problems involving a few concrete variables in standardized situations • Collaborative team spirit • Accountability and ability to work remotely and independently • Ability to pass pre- and post-hire background screening and drug tests, including THC • Verification of high school, GED, or college diploma upon request • Three timely professional references • Dedicated remote work location free from background noise, interruptions, and desk clutter • Reliable internet connection and smartphone access for multi-factor authentication and communication

🏖️ Benefits

• Remote work arrangement • Flexible ability to work various shifts as required • Reasonable accommodations for individuals with disabilities • Dedicated remote work location requirements • Ongoing reliable internet connection and smartphone for MFA and communication