Customer Service Representative 1

Job not on LinkedIn

🔥 30 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies • Accurately provide information regarding various insurance questions by accessing and updating software system data within company response standards • Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal • Maintains working knowledge base of all company products and services • Complying with company regulations regarding Privacy, confidentiality, and private health information • Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary • Ability and Flexibility to work various shifts as required

🎯 Requirements

• High school diploma or general education degree (GED); • Six months related call center experience and/or training • Associate's degree preferred • Experience with Long Term Care Insurance preferable in a Call Center setting • 2 years related call center and customer service experience • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Intermediate computer skills • Knowledge use of basic math and English spelling and grammar skills • Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing • Able to type speed of 30 wpm with 95% accuracy rate

🏖️ Benefits

• Able to pass background screening and drug tests pre and post hire – includes THC • Verification of high school, GED, or college diploma upon request • Timely responses from three professional references • Dedicated remote work location free from background noises, interruptions, and desk clutter • Ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes