Cash Reconciliation Analyst

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55.5k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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WellNow Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

WellNow Urgent Care is a healthcare provider that offers urgent care services through its 150+ clinics, providing personalized care with a focus on convenience. Patients can reserve a time online, walk in at their convenience, or access virtual care 24/7. They offer a wide range of services, including treatment for illnesses and injuries, X-rays, and occupational medicine, while also accommodating all insurance plans with competitive pricing. The WellNow team emphasizes a comprehensive approach to diagnosis and treatment, prioritizing patient comfort and quality of care.

📋 Description

• Own the daily/weekly unapplied cash queue for Occ Med accounts; prioritize by dollar value and aging. • Research unapplied and unidentified payments (checks, ACH, wire, credit card, lockbox) to determine the correct employer account, invoice, or employee to which they belong. • Contact employers directly by phone or email to obtain remittance details, invoice references, or payment intent when documentation is incomplete. • Match payments to invoices when remittance advice is missing, mismatched, or references outdated account/employee information. • Post or repost cash once correctly identified; document resolution notes for audit trail. • Identify why payments landed in unapplied status (e.g., employer paid wrong account, lockbox scanning errors, missing remittance detail, invoice number changes, employee terminations/transfers affecting billing). • Flag and escalate systemic issues to Billing/IT for correction. • Track recurring employer-specific patterns that generate unapplied cash and work with Account Management to correct billing setup. • Respond to employer calls and emails tied to unapplied payments, invoice discrepancies, and payment status inquiries. • Reconcile employer accounts to confirm outstanding invoices, credit balances, and correct application of prior payments. • Coordinate with Enrollment/Billing teams when unapplied cash is linked to headcount, eligibility, or rate discrepancies. • Maintain and report on unapplied cash aging for Occ Med specifically. • Prepare monthly summaries of unapplied cash trends, resolution rates, and top root causes for management. • Support audits by documenting how and when unapplied cash was researched and resolved. • Recommend process changes to reduce future unapplied cash.

🎯 Requirements

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent work experience considered. • 2+ years of experience in cash applications, unapplied cash resolution, accounts receivable, or revenue cycle roles. • Demonstrated experience researching and resolving unapplied/unidentified payments using remittance detail, bank records, or payer/employer outreach. • Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, aging/variance analysis). • Strong attention to detail and independent research/problem-solving skills. • Experience with billing systems, ERP, or practice management software (e.g., Epic, Athenahealth, or similar). • Excellent written and verbal communication skills for employer-facing calls/emails regarding payment identification. • Experience in occupational medicine, healthcare billing, or employer group billing. • Familiarity with lockbox processing, EDI 835/820 remittance files, or ACH payment systems, and how errors in these feeds create unapplied cash. • Knowledge of general ledger reconciliation and basic accounting principles. • Experience with ticketing/CRM systems for tracking employer support cases and unapplied cash resolution notes.

🏖️ Benefits

• paid time off • health • dental • vision • 401(k) savings plan with match