Part Time Backup Care Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Wellthy

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $25.5M Venture Round on 2023-05

Healthcare • Healthcare Insurance • Wellness

Wellthy is a company that provides personalized care solutions aimed at helping families, employees, employers, and health plans manage various caregiving needs. They offer dedicated support from a team of experts in social work, patient advocacy, nursing, and more, helping families navigate complex healthcare systems, manage care needs across various life stages—from family planning and childcare to aging, dementia, and end-of-life care. Wellthy leverages both human expertise and technology to achieve better mental health outcomes, increase productivity, and reduce employee leave for their clients. They focus on delivering a supportive care experience and achieving a high return on investment for employers by assisting with caregiving tasks and supporting family caregivers through various tools and community resources.

📋 Description

• Engage directly with members to understand and address their backup care requirements • Identify and engage reliable vendors to fulfill member requests • Expand the Care Network by establishing connections with local providers, including private caregivers • Manage the end-to-end process of delivering immediate and sustainable care solutions to families • Identify at least one viable backup care solution for each member within 4–6 hours of the request • Collaborate with Care Operations to implement and refine best practices • Problem-solve in real-time scenarios • Manage shift schedules independently and confidently • Support expansion of local resources within the Wellthy Care Network and multitask during low-volume periods • Report directly to a Care Manager

🎯 Requirements

• 5+ years of childcare and/or Senior care experience, particularly backup care experience • A proven track record of providing effective support to families in need • Exceptional communication and interpersonal skills to engage directly with members • Strong problem-solving skills and the ability to operate with a sense of urgency • Confidence in managing shift schedules and demonstrating independence • Familiarity with the local care provider landscape, including licensed providers, private caregivers, and other potential members of a Backup Care Circle • Able to identify and engage with reliable vendors and local providers to fulfill member requests • Competent in employing innovative approaches for sourcing suitable backup care solutions • Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices • Strong internet connection, quiet space to take calls, and a professional distraction-free remote work environment • Ability to work required shifts, including weekends and holidays • Bachelor’s degree in healthcare or child development is a plus but not required • Bilingual proficiency in English and Spanish is a plus, but not required

🏖️ Benefits

• Remote work environment • Retirement saving account with matching company contributions • Mental health benefits • Sick Days

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