Senior Implementation Manager – Senior Living, Healthcare

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Welltower™ Inc. (NYSE:WELL)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

🏠 Real Estate

🧘 Wellness

Real Estate • Wellness

Welltower™ Inc. (NYSE:WELL) is an S&P 500 real estate investment company focused on seniors and wellness housing across the United States, United Kingdom, and Canada. The company owns and operates a portfolio of over 2,000 seniors and wellness housing communities positioned at the intersection of housing and hospitality, emphasizing vibrant rental communities for older adults. Operating as an operating company within a real estate structure, Welltower leverages disciplined capital allocation, data science, and an end-to-end operating platform (the Welltower Business System) to drive long-term per-share growth and superior operating results.

📋 Description

• Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. • Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact. • Develop comprehensive implementation frameworks for technology rollouts. • Coordinate with operator teams to ensure smooth technology adoption. • Review training programs and materials for facility staff and management. • Monitor adoption metrics, user satisfaction, and operational impact. • Design and execute change management strategies for technology implementations. • Assess organizational readiness and identify potential resistance points. • Build change champion networks across facilities and regions. • Develop communication plans and stakeholder engagement strategies. • Analyze existing operational processes and identify improvement opportunities. • Design integration points between new technologies and existing systems. • Establish performance metrics and success criteria for operational improvements. • Coordinate with IT teams on technical integration requirements. • Build strong relationships with facility administrators and operations teams. • Conduct regular site visits to assess implementation progress and gather feedback. • Facilitate best practice sharing across facilities and regions. • Support facility teams with troubleshooting and optimization. • Create comprehensive training curricula for various technology implementations. • Develop user manuals, quick reference guides, and support documentation. • Establish help desk protocols and escalation procedures. • Coordinate with vendors on training resources and ongoing support.

🎯 Requirements

• Bachelor's degree in Operations Management, Business Administration, or related field • 5+ years experience in operations consulting, healthcare operations, or change management • Strong project management skills with experience managing multi-site implementations • Excellent communication and training skills with diverse audiences • Experience working with healthcare regulations and compliance requirements • Senior living or healthcare industry experience with direct facility operations knowledge • Change management certification (Prosci, Kotter, etc.) • Six Sigma or Lean operations certification • Experience training staff in healthcare or senior living environments • Multi-jurisdictional experience (US, Canada, UK).

🏖️ Benefits

• Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Employer-matching 401(k) Program + Profit Sharing Program • Student Debt Program – we’ll contribute up to $10,000 towards your student loans! • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth • And much more!