Account Manager

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Wesper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Wesper is a healthcare technology company specializing in sleep health. It offers innovative at-home sleep testing solutions utilizing a Level 3 home sleep apnea test, which includes a comfortable wearable device for longer-term monitoring and diagnostics. Wesper aims to enhance patient care by providing clear, actionable insights into sleep disorders, enabling both individuals and healthcare professionals to better manage sleep health. With a focus on advanced data collection and analysis, Wesper supports the diagnosis and treatment of conditions like sleep apnea and other sleep-related issues.

📋 Description

• The Account Manager is responsible for driving business growth through the delivery of onsite clinical and technical training, virtual remote training, clinical education, and professional services for the Wesper product line. • Travel within the designated territory to provide onsite training, installation, and technical support for all Wesper products and services. • Communicate effectively with all levels of the organization, ensuring clear understanding of technical and non-technical information. • Manage interactions with users under demanding conditions while maintaining a professional demeanor. • Lead group training sessions, delivering content in an engaging and informative manner. • Build and maintain strong working relationships with the Regional Sales Manager, providing feedback and updates on account status, customer needs, and product performance. • Manage and maintain the CRM system, ensuring data accuracy, tracking key performance metrics, and supporting account management efforts. • Conduct regular visits to maintain strong relationships with existing customers and ensure customer satisfaction. • Identify opportunities for account growth and expansion, driving sales and service opportunities within current customer accounts. • Take ownership of resolving advanced technical or clinical issues, collaborating with internal teams to implement solutions. • Provide comprehensive educational training to customers on the routine operation of Wesper’s hardware and software products. • Deliver training on hardware and software updates to ensure clients can fully utilize the latest system enhancements.

🎯 Requirements

• 3+ years of experience in account management, clinical training, or a related role. • Strong technical experience with troubleshooting in-lab and home sleep testing (HST) systems. • Familiarity with CRM software and operational management tools. • Excellent communication and presentation skills, with the ability to convey complex clinical and technical concepts to both technical and non-technical audiences. • Well-rounded clinical background with an interest in teaching and training. • Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines. • Ability to work independently and proactively address challenges. • Proficiency with Google Workspace and related tools.

🏖️ Benefits

• Purpose-Driven Mission: Work on meaningful projects that make a tangible difference in healthcare and improve lives. • Remote-First Flexibility: Enjoy the freedom to work from anywhere with a remote-first policy designed to support your lifestyle and productivity. • Competitive Compensation: Receive a salary and benefits package that reflects your skills and contributions. • Health & Wellness: Comprehensive health, dental, and vision insurance, plus wellness programs to support your physical and mental health. • Flexible Paid Time Off: Take the time you need to recharge and balance work with life. • Professional Growth: Access opportunities for learning, development, and career advancement, including courses, certifications, and mentoring. • Collaborative Culture: Be part of an inclusive, innovative team that values transparency and open communication. • Team Building: Regular team activities, virtual and in-person, to foster a strong sense of community.