Senior Manager, Client Account Management – Consumer to Business Payments

🕒 September 14

🏢🏡 New York City – Hybrid

💵 $123k - $165k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 62 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Western Union

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1851

💸 Finance

👥 B2C

💳 Fintech

Finance • B2C • Fintech

Western Union is a global leader in cross-border, cross-currency money movement. It provides consumers and businesses with fast, reliable, and convenient ways to send and receive money worldwide. With operations in over 200 countries and territories, Western Union handles an average of 25 transfers per second, offering multiple options for transferring money including online, through its mobile app, or in-person at agent locations. The company places a strong emphasis on security, encrypting transfers and offering fraud prevention measures to protect customers. Whether sending money online or via one of its numerous agent locations, Western Union aims to facilitate easy, transparent money transfers across the globe.

📋 Description

• Lead strategic client account management for priority consumer-to-business payments clients and partners • Develop and execute account plans and executive engagement strategies • Build senior-level client relationships and oversee renewals and negotiations • Identify expansion opportunities and support sustainable client value and revenue growth • Lead, coach, and develop the Client Account Management team • Set priorities, goals, performance measures, and development plans • Coordinate product, operations, technology, legal, sales, and marketing partners on onboarding, product rollout, service delivery, and complex issue resolution • Maintain transparency on commitments, risks, dependencies, and outcomes • Establish and improve account management processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences • Lead go-to-market readiness for strategic client growth opportunities • Align cross-functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client-facing materials • Monitor results and adjust plans using performance insights and client feedback

🎯 Requirements

• Candidates must be authorized to work in the United States on a full-time basis • Visa sponsorship is not available • Candidates must be based in NYC or Atlanta or willing to relocate to one of these locations • 7+ years of relevant experience in client account management, strategic partnerships, or commercial operations, including people leadership experience • 5+ years of experience with strategic account planning, client relationship management, executive business reviews, client health and performance analytics, commercial negotiations and contract renewals, governance and operating cadence design, and presentation development • 5+ years of experience with financial and commercial analysis, go-to-market planning, product implementation, and launch readiness • Experience working with CRM and reporting tools • Working knowledge of payments, financial services, or fintech preferred • Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience preferred

🏖️ Benefits

• Short-term incentives • Multiple health insurance options • Accident and life insurance • Best-in-class development platforms • Medical, Dental, Vision, and Life Insurance • Paid Time Off • Parental Leave • Global Adoption Assistance • 401K Plan • In-person collaboration, problem solving, and ideation through hybrid work

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