Carrier Operations Specialist – 2

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Serve as an internal resource for COBRA and Direct Bill operations • Troubleshoot questions and provide issue resolution using product, file and system knowledge • Serve as a knowledgeable contact for internal departments and Carriers • Communicate through case management to resolve account discrepancies • Solve cases and escalations • Read and respond to Carrier emails, including File Error Reports • Read carrier structures and update internal programs • Facilitate peer training when requested • Identify trends to improve employer, consultant, partner, carrier and third-party vendor experiences • Resolve requests from internal departments, consultants, brokers and employers in a timely manner • Work with team members, departments and case management to ensure a positive customer experience • Create efficiencies and improve processes • Participate in ongoing learning, development and knowledge sharing • Assist with special projects • Continually improve departmental workflow • Attend one-on-one meetings with the Team Lead for professional development and goal setting

🎯 Requirements

• Must adhere to security policies • Maintain detailed knowledge related to COBRA and Direct Bill • Product, file and system knowledge • Ability to troubleshoot questions and provide issue resolution • Ability to read carrier structures and update internal programs • Ability to read and respond to Carrier emails, including File Error Reports • Maintain policy according to HIPAA • Maintain attendance and punctuality standards • Maintain expected quality and quantity performance metrics • Must participate in team meetings and one-on-ones via video and phone

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles • Ongoing learning and development opportunities • Professional development and goal-setting meetings