Customer Service Specialist

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Answer inbound customer calls and respond to emails regarding account maintenance, billing, and technical support • Serve as the primary point of contact for WEX customers • Support participants with HSA, FSA, HRA, Medicare Advantage, COBRA, and benefits administration products, or support fleet customers, drivers, and merchants with fuel card authorizations and account management • Resolve billing, payment, and account maintenance issues • Troubleshoot and guide customers through WEX online platforms and mobile applications • Navigate multiple systems simultaneously to provide fast resolution • Adhere to corporate security measures, company policies, and HIPAA guidelines for Health/COBRA roles • Maintain accurate, detailed interaction records in Salesforce CRM • Work assigned shifts in a lively, fast-paced call center environment

🎯 Requirements

• High School Diploma or GED • Solid computer and keyboarding skills • Proficiency with Google Suite or Microsoft Office • Willingness to work a flexible schedule, including weekends, holidays, and occasional overtime • Must successfully pass a background check • Professional, private, and quiet workspace free from distractions • Reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling • Positive, professional attitude and excellent phone etiquette • Ability to learn and master new, complex systems quickly • Strong verbal and written communication skills • Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment • History of working successfully in a collaborative team environment

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles, based on applicable plan • Work-from-home arrangement