Dispute Analyst

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $45.5k - $62.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Process chargebacks/disputes through all required phases of the scheme cycles accurately and within the required timeframes. • Ensure appropriate tracking, handling and documentation of dispute records. • Adhere to all scheme chargeback/dispute rules and guidelines, modifying processes in a timely manner, as needed, to respond to scheme rule changes. • Adhere to all WEX defined policies, procedures and controls related to Dispute Management. • Support the development, documentation, implementation and execution of chargeback/dispute best practices. • Correspond with customers via email to address inquiries and help resolve issues. • Collaborate with Account and Client Relationship Managers to ensure customer satisfaction. • Assist with preparation of external chargeback/dispute reporting and scorecards for our large, strategic customers. • Work closely with customers to implement and enhance processes for submitting and managing disputes. • Provide education to customers about WEX chargeback/dispute processes and Mastercard/Visa rules and regulations. • Meet or exceed performance and productivity targets consistently. • Support system enhancements and process improvement initiatives.

🎯 Requirements

• College degree and/or 2-4 years equivalent experience in the financial/payment services industry • Familiarity with general accounting principles and practices • Excellent written and verbal communication skills, analytical skills and organizational skills • Results-driven, detail oriented and self-motivated • Intermediate or high proficiency required with web based applications, G-suite, and/or Microsoft applications • Excellent critical thinking, problem-solving, and decision-making skills • Excellent time-management, goal setting, and prioritization skills • Ability to collaborate with partners across all levels of the organization • Ability to operate calmly and effectively within a fast-paced, complex and changing environment • Excellent interpersonal and customer service skills with the ability to process information and maintain dialogue with multiple teams • Previous chargeback and dispute process management within the major card brands (Mastercard and Visa) • Demonstrated project management capabilities • Experience with the identification and execution of process improvement initiatives.

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement