Lead Designer, Digital Experience Standards

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $154.6k - $171.5k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Define experience standards, patterns, and reference examples across WEX’s digital portfolio • Build scalable systems for consistent WEX brand, tone, voice, and interaction across web and mobile experiences • Lead portfolio-level critique and calibration to raise design craft • Establish standards for voice, conversational, and multimodal interactions • Own reusable components, skills, standards, and machine-readable context for the agentic lifecycle • Partner with the design system engineer to create tokens, patterns, schemas, and documentation • Embed accessibility, usability, and brand quality into generated experiences by default • Use AI-assisted coding and prototyping tools including Cursor, Claude Code, and Codex • Establish an enterprise experience quality rubric • Develop agentic evaluation capabilities across customer portals, mobile apps, and internal tools • Produce a portfolio-level experience quality index and heat map • Correlate experience quality with NPS, CSAT, and customer trust measures • Partner with product designers, engineering, and branding to unify WEX’s digital portfolio • Coach and mentor designers across product teams without direct people management

🎯 Requirements

• Approximately 8–10 years of product, system, web, or related design experience across multiple products or portfolios • Demonstrated visual design taste, artistic judgment, strong attention to detail, and a high bar for polish and aesthetics across digital experiences • Ability to define, document, and scale design standards, patterns, and systems • Strong fluency with AI coding and prototyping tools, including Cursor, Claude Code, and Codex • Ability to use AI coding and prototyping tools practically in design workflows • Understanding of reusable, structured formats such as Design MD/design.md • Deep customer empathy and ability to translate customer needs, brand identity, tone, voice, and interaction principles into cohesive end-to-end experiences • Low-ego, collaborative, and outcome-focused approach • Ability to influence designers and cross-functional partners without relying on direct authority

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles