Recovery Agent/Collections Support 2 – Bilingual French/Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. • Manages & deescalates conflict when speaking to a customer. • Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. • Engages in peer collaboration as it relates to sharing/ implementing collection best practices. • Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. • Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.

🎯 Requirements

• Bilingual-French/Spanish • High School Diploma • 1-2 years of experience in a related field • At least one year of transportation industry customer support experience. • Basic accounting and Skip Tracing knowledge • Analytical skills • Sound decision making/judgment • Ability to maintain confidentiality of customer and company information • Organized/Time Management ability • Ability to be productive while maintaining quality • Results-Oriented • Self-motivated • Effective oral and written communication skills • Working knowledge of Google Sheets

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement