Enterprise Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch • Drive customers to their first measurable outcome quickly • Build workflows, AI agents, and automations that expand customer results • Remain the single point of contact and trusted advisor after launch through renewal and expansion • Maintain proactive customer cadences, prepared calls, clear agendas, and mutual success plans • Manage multi-stakeholder relationships with executives, recruiters, and operations teams • Own gross and net revenue retention and work toward performance targets • Connect product usage to business outcomes and report value using customer-relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward high-impact work and away from low-value initiatives • Advocate for customers with product, sales, and engineering teams • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 5+ years of experience in implementation, onboarding, or professional services at a technical SaaS product • Experience leading complex rollouts for large, multi-location customers • Fluent written and spoken English • Ability to work Eastern hours, starting at 8am ET • Based in Latin America or the US • Comfortable working with technical SaaS products, integrations, APIs, webhooks, automation workflows, and customer data • Strategic and commercial orientation, including pricing awareness and ownership of retention and expansion opportunities • Strong written and verbal communication with proactive overcommunication • Ability to work independently, stay organized, and manage a customer book • Calm under pressure and proactive in problem-solving • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • STEM degree OR professional experience working directly with APIs or webhooks, as reflected in the required application question

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data from the Head of Customer Success • Growth and learning opportunities • Professional development through coaching and experimentation • Remote work arrangement • Flexible ownership of work focused on outcomes rather than hours

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