Whisker
501 - 1000 employees
🏭 Manufacturing
🛍️ eCommerce
🧘 Wellness
💰 $31M Private Equity Round on 2019-12
Manufacturing • eCommerce • Wellness
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
Technical Support Specialist
Job not on LinkedIn
🔥 2 minutes ago
🇺🇸 United States – Remote
💵 $50k - $54k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🦅 H1B Visa Sponsor
👻 Ghost score 2%
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Whisker
501 - 1000 employees
🏭 Manufacturing
🛍️ eCommerce
🧘 Wellness
💰 $31M Private Equity Round on 2019-12
Manufacturing • eCommerce • Wellness
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
📋 Description
• Provide support to Ting customers by phone and email • Create and maintain clear, concise, and accurate documentation for internal and external use • Act as liaison to ensure smooth operations and service delivery to all customers and partners • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner • Support the Engineering team with testing software and hardware • Troubleshoot issues down to the root cause • Perform other duties as required
🎯 Requirements
• Associate's degree or valid (up-to-date) certification in a related field • 2 years' work experience in a technical support or customer support role • Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays
🏖️ Benefits
• Competitive salary • Equity • Freedom - ability to make, own, and carry out decisions • 401k and match • Health, dental, and vision insurance
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