Clinical Operations Associate – Care Delivery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏥 Clinical Operations

🚫👨‍🎓 No degree required

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Wider Circle

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💰 $38M Series B on 2021-09

Healthcare Insurance • Community

Wider Circle is a neighborhood-based health organization that aims to empower community members to lead happier and healthier lives. By partnering with health plans and physician groups, the company offers engaging and educational programs both in-person and virtually. These programs are designed for members who share similar interests and life experiences, creating a social group with the purpose of improving access to care within a trusted community network. Wider Circle connects residents in a neighborhood to support each other's health and well-being, offering help with tasks such as scheduling doctor’s appointments and accessing food resources, thereby revitalizing the sense of community care. The company collaborates with national and regional Medicare Advantage plans and Managed Care Organizations.

📋 Description

• The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey. • Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path. • The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients and providers show up for their E/M visits and resolving "no-show" hurdles. • Tech Troubleshooting: Act as a "Member Concierge," helping patients and providers navigate our platform, sign consents, and fix audio/video issues before their appointments. • Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement. • Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

🎯 Requirements

• 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required). • Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat. • Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity. • Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss. • The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

🏖️ Benefits

• Performance-based incentive bonuses • Opportunity to grow with the company • Comprehensive health coverage including medical, dental, and vision • 401(k) Plan • Paid Time Off • Employee Assistance Program • Health Care FSA • Dependent Care FSA • Health Savings Account • Voluntary Disability Benefits • Basic Life and AD&D Insurance • Adoption Assistance Program