Community Management Associate

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Logo of Wikimedia Foundation

Wikimedia Foundation

501 - 1000 employees

Founded 2003

🤝 Non-profit

📚 Education

📱 Media

💰 $2.5M Grant on 2019-09

Non-profit • Education • Media

Wikimedia Foundation is a nonprofit charitable organization dedicated to the growth, development, and distribution of free, multilingual content. It provides the essential infrastructure for free knowledge, including hosting Wikipedia, the free online encyclopedia that is created, edited, and verified by a global community of volunteers. Supported primarily through donations, Wikimedia Foundation promotes collaborative projects that aim to share knowledge reflecting human diversity and strives to protect everyone's right to access free and open knowledge.

📋 Description

• Engage and grow online communities for Wikipedia and Wikimedia Foundation. • Develop tone-of-voice guidelines for social media presence. • Identify real-time cultural moments and connect with audiences. • Contribute to community management playbook for Wikipedia. • Track and report on engagement performance and community sentiment.

🎯 Requirements

• +2 years of experience in community management across social media platforms. • Strong understanding of social media platform dynamics and how to craft messaging that performs on each (TikTok, Instagram Reels, YouTube Shorts). • Demonstrated ability to engage authentically with online communities and manage multiple accounts or brands. Has experience using social listening tools to keep track of community conversations. • Excellent written and verbal communication skills and experience developing a unique tone of voice for brands on social media. • Sound editorial judgement, including the ability to recognize when to escalate issues or disengage rather than respond. • Cultural awareness and sensitivity to how community engagement efforts may be received across different regions and languages. • Comfortable working cross-functionally with distributed, remote teams across time zones and geographies.

🏖️ Benefits

• Health insurance • 401(k) plan • Paid time off • Flexible work arrangements • Professional development opportunities

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