Senior Client Success Director

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Wiland

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📣 Marketing

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

Wiland is a data-driven marketing platform that builds brand-unique audiences using the largest set of individual-level U. S. transaction signals. Its AI-driven response prediction engine and enrichment products (PersonaBuilder, FanSignals, GivingSignals, RapidPost) help brands, agencies, and nonprofits identify high-value prospects, improve acquisition and retention, and optimize multichannel marketing ROI. Wiland delivers these capabilities as an activatable platform to drive faster testing and measurable improvements in campaign performance.

📋 Description

• Serve as the primary client contact for an assigned book of business • Meet or exceed revenue goals while driving client satisfaction, retention, and growth • Develop a thorough understanding of each client’s business, industry, goals, and performance metrics • Recommend Wiland products, services, and strategies aligned with client needs • Independently manage complex, high-value client relationships • Build trusted partnerships with senior and C-suite client leaders • Track and achieve client growth objectives • Apply knowledge of Wiland’s complete suite of products and services • Select appropriate models and develop strategic recommendations and proposals • Take responsibility for all revenue for assigned clients • Upsell and cross-sell to existing clients • Strategize with clients and maintain a thorough understanding of their businesses • Travel to client offices and industry events, potentially 25% or more of time worked

🎯 Requirements

• Bachelor’s degree in Business Administration, Management, Marketing or equivalent work experience • 8+ years experience in the direct marketing/data industry or 8+ years experience in list circulation or client service experience • 8+ years experience with Microsoft software products and research capabilities on the Internet • 4+ years experience in sales and account management • Must be a US citizen or authorized to work in the United States • Ability to independently manage complex, high-value client relationships • Demonstrated success managing large clients and developing/growing their business • Track record of consistent client growth in meeting growth objectives

🏖️ Benefits

• Medical, Dental, and Vision Coverage • 401(k) Retirement Savings Plan with Company Matching • Flexible Time Off Program • Paid Company Holidays • Flexible Spending Accounts with Health and Dependent Care Options • Paid Parental Leave • Short- and Long-Term Disability Plans • Basic and Voluntary Life Insurance • Variable compensation component