Technical Support Engineer

🕒 May 23

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Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores • Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack • Collaborate with project delivery and engineering teams on technical validation and remote diagnostics • Perform structured network checks, assess PoE and internet readiness, and help onboard new locations • Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms • Liaise with third-party installation partners and help ensure quality standards are met • Document recurring issues and contribute to internal support and training materials • Support remote access configuration and ensure systems are online and monitorable • Travel occasionally for site visits during pilot rollouts and escalated support cases

🎯 Requirements

• 7+ years of experience in VoIP or UCaaS technical support • Deep understanding of IP networking, including subnets, NAT, port forwarding, PoE switches, and firewalls • Experience with DECT systems, SIP provisioning, and hardware diagnostics • Strong troubleshooting mindset with the ability to resolve issues quickly and independently • Clear communication with both technical and non-technical audiences • Self-starter attitude with comfort working remotely and managing multiple deployments • Willingness to travel regionally in the US for installations, training, and escalations, up to 20%

🏖️ Benefits

• Generous time off • Major Medical, Dental, Vision, and Life Insurance • Disability and AD&D coverage • 401(k) retirement plan • Access to specialized programs and industry events • Top-tier tech equipment for success