Practice Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 5%

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Willow Creek Behavioral Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Mental Health

Willow Creek Behavioral Health is an acute inpatient psychiatric hospital located in Green Bay, Wisconsin, specializing in trauma-informed care and evidence-based practices for a range of mental health conditions. Their services include inpatient care for adolescents, adults, and older adults facing acute behavioral health issues, outpatient programs, detox services, and tailored treatment for various psychiatric disorders such as anxiety, depression, bipolar disorder, and schizophrenia. The facility is dedicated to providing compassionate support, rapid stabilization, and ongoing care to individuals experiencing mental health crises.

📋 Description

• Manage patient access operations, including processing appointments, handling inbound calls and voicemails, and processing patient inquiries • Coordinate patient outreach and engagement through tracking systems for inquiries, record requests, scheduling, and follow-up communications • Update provider schedules and availability, process overnight messages, and manage electronic health record documentation • Monitor operational channels, relay critical information to clinical staff, escalate issues, and facilitate communication between teams and patients • Process co-pays and fees, conduct routine insurance eligibility checks, and explain billing responsibilities to patients • Run and audit operational reports, review patient charts for accuracy, and ensure compliance with data management standards • Develop reports, analyze operational data for leadership, and identify workflow optimization opportunities • Support clinic operations and assist leadership in improving service delivery

🎯 Requirements

• At least 2 years of operations experience, preferably in a start-up environment, behavioral health clinic or hospital • Comfort with or ability to quickly learn digital clinic tools, including digital EMR, telehealth platforms, and digital intake forms • Experience working directly with customers/patients in a customer experience capacity • Excellent organizational skills • Ability to follow operational processes related to patient onboarding, including establishing patient charts, welcoming patients, and completing insurance checks • Ability to quickly understand, respond to, and address challenges arising throughout the day in clinic • Comfort working with clinical teams, including LCSWs, LMHCs, Care Managers, Psychiatrists, Psych NPs, and Licensed Peers • Desire to improve mental health care delivery • Experience with insurance and medical claims processes • Experience with credentialing • Openness and ability to respond to constructive feedback • Strong leadership, interpersonal, communication, prioritization, flexibility, and independent/collaborative working skills listed as preferred qualifications

🏖️ Benefits

• Fully remote, virtual role • Monday to Friday, 10:15 AM–7:15 PM EST schedule