Customer Success, Account Manager – AI Agents

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own a book of customers, understanding their live status, issues, and opportunities • Act swiftly to address customer questions, open items, and implementation blockers • Facilitate customer onboarding by configuring AI agents and connecting supported systems • Test configurations and ensure everything is functioning before customer launch • Troubleshoot issues independently, escalating only when necessary • Document customer interactions and recurring problems to improve processes • Conduct onboarding, implementation, and check-in calls with customers • Monitor account health and identify churn risks early • Recognize opportunities for account growth by understanding customer needs • Provide feedback to the product team regarding recurring issues and potential automation opportunities • Own the customer relationship post-signature, ensuring smooth onboarding, adoption, retention, and expansion • Configure AI agents and troubleshoot issues before escalating to engineering

🎯 Requirements

• 2+ years of experience in a customer-facing B2B software role • Proven track record of managing customer accounts independently • Excellent spoken and written English communication skills • Experience in configuring software applications • Technical proficiency to troubleshoot and learn new software • Strong organizational skills to manage multiple accounts and open items effectively • Experience in retention, renewal, and expansion conversations • Genuine interest in AI and its applications in business operations • Ability to work during US business hours • Familiarity with workflow builders, automation, or no-code tools • Experience with APIs, webhooks, or third-party integrations • Knowledge of telephony systems, VoIP, and related technologies • Background in healthcare operations or related systems • Startup experience with adaptability to changing priorities • Experience with customer retention or upselling targets • Hands-on experience building or automating processes using AI

🏖️ Benefits

• Fully remote work environment with opportunities to collaborate with a diverse team • Access to ongoing professional development and learning opportunities • Competitive compensation package based on experience • Opportunity to work in a fast-paced, innovative company at the forefront of AI technology • Culture of open communication and continuous improvement • Involvement in shaping the future of AI solutions for businesses