Customer Service Coordinator

🔥 1 hour ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WinnCompanies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

🏠 Real Estate

🏗️ Construction

🌍 Social Impact

Real Estate • Construction • Social Impact

WinnCompanies is a national real estate company that develops, owns, and manages residential properties, including large-scale multifamily housing and military family housing across the United States. The firm provides property management, development, sustainability initiatives (WinnGreen), and community impact programming, and operates corporate and onsite services such as maintenance, leasing, compliance, and resident support. WinnCompanies emphasizes workforce development, sustainability, and community-focused impact reporting while recruiting and managing staff for operations, development, and property management roles nationwide.

📋 Description

• Provide excellent customer service to residents, technicians, and project site employees, answering customer questions and concerns regarding service requests • Receive emergency and non-emergency service requests via online, email, or calls from residents • Create work orders in a timely manner, including online work orders and voicemails • Handle all calls, including troubleshooting and scheduling resident service request needs • Receive and record maintenance service requests for military residents via phone calls and online tickets • Code and route non-work order requests • Provide documentation and escalation for service requests requiring additional follow-up

🎯 Requirements

• High school diploma or GED equivalent • 1-3 years of relevant work experience in a customer service role handing difficult conversations and escalations • Advanced skills with Microsoft Office applications and other forms of technology • Excellent telephone and oral communication skills • High Speed internet • A quiet, distraction free work environment • Superb attention to detail • Ability to manage time effectively • Ability to make decisions and solve problems • Ability to adapt and prioritize within a fast-paced environment • Extensive customer service or administrative experience preferred • Experience with Yardi or other property management software preferred • Experience with scheduling / work order service ticket platforms preferred