Customer Support Specialist

Job not on LinkedIn

🔥 11 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BarnTools

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

💰 Corporate Round - BarnTools on 2022-09

SaaS

BarnTools is a company with an active web presence. The only provided information is a large excerpt of CSS/HTML (style variables, header layout, fonts and UI component classes) from BarnTools' website; there are no product descriptions, offerings, target customers, or business model details in the supplied text. Based solely on this input, BarnTools appears to operate a website or web application, but no clear industry, vertical, or service can be definitively determined from the provided snippet.

📋 Description

• Support customers Monday–Friday, 8am–5pm Central, with hours subject to future business needs • Serve as a BarnTools product expert for the mobile application, web application, and hardware • Monitor and respond to phone, email, and webchat inquiries using HubSpot and OpenPhone • Manage inquiries within expected timeframes and escalate through Incident Management channels • Take inbound orders and communicate shipping updates • Create customer and internal technical documentation, including Help Center and knowledge base content • Track customer communications, issues, and metrics using HubSpot and other tools • Troubleshoot technical problems with the development team and customers • Analyze customer data and reports to predict issues and engage proactively • Improve support processes and best practices with the Customer Success team • Drive adoption through effective customer onboarding, training, and ongoing support • Support beta functionality through feedback, testing, and customer engagement • Advocate for customers with Sales, Marketing, and Engineering teams • Travel occasionally for training, company events, or on-farm activities; expected travel is under 10% • Report to the Manager of Customer Support

🎯 Requirements

• Undergraduate Degree or equivalent combination of education and experience in a related field • Preference for degrees in Agriculture, Business, and/or MIS • 2+ years of Help Desk, Technical Support, Customer Service/Success, or equivalent experience • English speaking fluency required • Certifications in Customer Support, Success, and/or Project Management preferred • Familiarity or background in agriculture preferred • E-commerce and SaaS-driven Customer Support experience highly preferred • Familiarity with HubSpot, Jira, and OpenPhone preferred • Familiarity with Shopify, BigCommerce, Stripe, or similar e-commerce/payment software preferred • Technical savvy and curiosity about customer processes and challenges • Solid technical background and ability to instruct non-technical audiences • Proven verbal and written communication skills • Proven troubleshooting skills • Ability to understand complex problems and explain their sources simply • Ability to complete work on schedule with minimal supervision and prioritize competing demands • Strong organization and multitasking abilities • Comfortable working in a startup environment and participating beyond core responsibilities • Stable internet connection and quiet workspace required

🏖️ Benefits

• $500 home office reimbursement • Computer provided • Competitive health plans (medical, dental, & vision insurance) • PTO with untracked vacation/PTO days • Paid parental leave up to 12 weeks for both Mother and Father • Paid career development opportunities • BarnTools swag • Advancement opportunities based on results • Work from home and/or from the Urbandale, Iowa office • Fast-paced work environment where ideas can be acted on swiftly