Boiler/Hydronic Tankless Technical Support Specialist

Job not on LinkedIn

🕒 February 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Winsupply

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🤝 B2B

B2B • Construction • Wholesale

Winsupply is a provider of wholesale distribution services, specializing in plumbing, HVAC, and electrical supplies. They focus on delivering quality materials to contractors and builders through a vast network of local companies across the United States, promoting growth and partnership within the construction industry.

📋 Description

• Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products. • Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product. • Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards. • Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. • Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc., are completed with details related to work and/or services performed. • Maintain company provided tools, equipment, and property. • Embrace and support growing business demands in a changing environment.

🎯 Requirements

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience) • Relevant licensure preferred • 3-5 years of proven and demonstrated technical appliance repair experience. • Background in electronics, plumbing systems, hydronics and/or boiler systems a plus. • Effective communication skills, both written and verbal with the ability to present in front of groups. • Knowledge and use of Word, Excel, and PowerPoint. • High degree of technical analysis. • Customer / Quality discipline. • Professional approach; confidence in dealing with people • Commitment to achieving business goals • Strong technical / customer service orientation • High levels of personal integrity, honesty • Team player able to operate with a great deal of independence • Multilingual proficiency in Spanish or French is preferred but not required.

🏖️ Benefits

• Best-in-class health benefit programs that provide eligibility on 1st day of employment • 401k match • Paid Volunteer Community Service Day