MSP Help Desk Specialist, Sys Admin

🕒 January 29

🏄 California – Remote

🏄 California – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Strategic Technology Solutions, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

<Strategic Technology Solutions, LLC> is a managed services provider that specializes in delivering cybersecurity and fully managed IT services tailored to law firms. The company emphasizes SOC 2 Type II certification, security maturity assessments and programs, cloud solutions, vCIO advisory, and compliance support for legal industry clients across Los Angeles, Arizona, and nationwide.

📋 Description

• Provide remote and/or on-site support services to clients • Act as a resource for the department's reactive tickets queue • Understand client requests and react according to severity • Achieve 95% CSAT consistently as an individual metric • Perform client resource onboarding and offboarding requests • Utilize the ticketing system to work on and resolve tickets • Follow the documented processes throughout the entire ticket life cycle • Provide guidance and support to team members • Create, update and maintain Client Documentation • Document and account for all time worked within the ticketing system

🎯 Requirements

• 4+ years of experience in relevant IT fields • Experience in operating in a service focused department • Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments • Microsoft certifications, including Cloud & AI Platforms • Experience working for a Managed Service Provider (MSP) or IT Service Providers • Experience in configuring and managing of network Infrastructure • Experience in configuring and supporting Enterprise Infrastructure • Experience in configuration and support of major Microsoft technologies • Familiarity with MSP tools like Autotask PSA, Datto RMM • Associate or bachelor’s degree in computer science, information sciences, or related field preferred

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance • Wellness resources