Senior Customer Experience Manager

🕒 August 21

🇺🇸 United States – Remote

💵 $110k - $151k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Engage strategic customers to deliver business value and help drive revenue growth • Connect Wiz value to top customer initiatives, increase adoption, and outpace competition • Guide large high-tech, cloud-based enterprise customers through multi-year cloud journeys focused on robust cloud security • Act as a trusted customer advisor and coordinate collaboration across Wiz teams • Own cloud-security projects and initiatives with Sales, Support, Success, product/engineering, and customer teams • Influence stakeholders and ensure communication and collaboration throughout project lifecycles • Understand customer business vision, culture, processes, and cloud security requirements • Build relationships from technicians to CISO level • Evangelize Wiz value and drive secure solution adoption • Ensure Wiz guidance is understood and executed while advocating for customer security needs internally • Guide post-onboarding Wiz adoption using project-management experience and cloud-security practices • Solve customer security challenges and overcome internal political blockers • Identify strategic cloud-security opportunities and expansion possibilities • Support TCO analyses and business-case assessments • Evaluate tool ecosystems and recommend consolidation options • Accelerate secure workload migrations by defining milestones, removing blockers, and implementing processes • Define customer training strategies for technical and non-technical roles • Implement governance structures for customer partnerships and Wiz adoption

🎯 Requirements

• 6+ years of experience as a CSM, AE, or other customer-facing strategic role • Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels • Ability to learn Wiz's offerings and pricing with agility • Preferred: Proven track record working with Fortune 100 customers with cloud-based technology • Preferred: Experience managing strategic customers, with an entrepreneurial mindset to solve complex engagements • Preferred: Deep understanding of Security SaaS offerings and pricing models • Applicants must have the legal right to work in the United States without visa sponsorship

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (linked in posting)