Technical Escalation Engineer – Incident Response

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Own complex technical escalations and drive Product Incident Response • Serve as the primary technical bridge between customer-facing, Product, and R&D teams • Identify systemic risks early and keep regulated and commercial environments in sync • Partner with the Business & Systems Resilience team during incidents affecting federal agencies • Triage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up • Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with evidence and recommended next steps • Support agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure where eligible • Keep commercial and FedRAMP/IL4 environments aligned while meeting compliance and data-separation requirements • Own documentation, troubleshooting guidance, and runbooks; improve escalation processes, severity criteria, field enablement, and operational metrics • Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection • Build monitoring and scheduled checks to surface degradation and silent failures • Run back-office operations including tenant provisioning, licensing and entitlements, access changes, and configuration updates with a full audit trail

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience • 5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role • Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data • Experience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows • Strong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution • Strong written and verbal communication skills, with the ability to explain technical findings to different audiences • Applicants must have the legal right to work in the country where the position is based without visa sponsorship • Preferred: Experience with cloud security products or cybersecurity • Preferred: Familiarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews • Preferred: Experience building AI-based tools for technical investigation, triage, routing, summarization, or trend detection • Preferred: Experience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling