Inside Sales Manager – Account Success Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $88k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Lead and develop the Account Success Representative and Digital Sales Support team. • Establish goals, performance expectations, and customer success metrics. • Drive customer success strategies aligned with organizational objectives and retention goals. • Provide leadership, coaching, and development opportunities. • Oversee proactive account management, customer risks, opportunities, and cross-functional outcomes. • Monitor portfolio health, KPIs, customer satisfaction trends, renewal readiness, and engagement metrics. • Collaborate with Sales, Operations, Service, and other partners on onboarding, adoption, and ongoing support. • Develop talent through workforce planning, recruitment, succession planning, and career development. • Foster accountability, collaboration, continuous improvement, open communication, and best-practice sharing. • Use customer insights, performance data, and industry trends to improve processes and customer outcomes. • Ensure accurate customer documentation, account records, renewal tracking, and policy compliance. • Manage escalated customer concerns and complex account issues.

🎯 Requirements

• Must live and work in the US. • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. • Three years of business-to-business sales management plus three years of direct business-to-business sales, or two years of inside sales management experience, in addition to the education requirement. • Three years of proven success in a Level 4-6 sales position. • REAL ID or TSA-approved alternative required, or willingness to obtain one, if required for business air travel or federal property access.

🏖️ Benefits

• Incentive pay • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Personal days