Senior Industrial Technical Services Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $56.6k - $67k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth • Provide customer service and support for internal and external customers • Consult with existing and potential customers on transportation and disposal options • Lead process change initiatives and contribute to onboarding new employees • Assist with daily leadership and act as subject matter expert for other Representatives • Develop transportation and disposal options for industrial and hazardous waste management • Assist customers with testing parameters and completion of profiles, manifests, and forms • Process profiles, contracts, and credit requests; schedule pickups; resolve billing inquiries and customer issues • Develop economic and practical customer solutions using competitive pricing tools • Develop customized proposals and prepare correspondence • Manage and cultivate internal and external customer relationships • Contribute to assigned territory revenue goals • Manage and retain accounts, including profile renewals, regulatory updates, and new service offerings • Identify new waste stream opportunities and drive new opportunities through correspondence, collateral, email, and phone calls • Provide leads to account managers and program managers using WM sales management tools • Probe inbound customer calls to identify the appropriate methodology to close customers • Assist account managers with receivables and collections issues • Handle inbound customer calls and account-manager referrals • Delegate data entry, manifest preparation, filing, and administrative tasks to Industrial Sales Coordinators • Train and mentor Technical Service Representatives and Industrial Sales Coordinators • Prepare and conduct training for non-TSC employees • Supervise the Technical Service Center in the TSM’s absence • Monitor real-time contact handling performance and respond to service delivery issues • Lead team huddles and meetings • Serve as the floor subject matter expert and gather team feedback • Perform special projects and other assigned duties

🎯 Requirements

• High School Diploma or GED (accredited) • 3 years industry experience in addition to education requirement • Applicable regulatory training • Prior experience as a Midwest Industrial Technical Services Representative at WM highly preferred • Ability to work Central Time hours based on business need • Standard office equipment proficiency, including computers, phones, and copy machines

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • Incentive pay • REAL ID or TSA-approved alternative may be obtained for business travel or federal property access