Senior Industrial Technical Services Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $70k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth • Provide customer service and support for internal and external customers • Consult with existing and potential customers on transportation and disposal options • Assist customers with testing parameters and completion of profiles, manifests, and forms • Process profiles, contracts, and credit requests • Schedule pickups and resolve billing inquiries and customer issues • Develop economic, practical, and customized customer solutions and proposals • Build and maintain customer relationships through account management and retention • Identify new waste stream opportunities and drive new opportunities through correspondence, email, and phone calls • Provide leads to account managers and program managers using WM sales management tools • Probe inbound customer calls to identify appropriate methods to close customers • Assist account managers with receivables and collections issues • Delegate data entry, manifest preparation, filing, and administrative tasks to Industrial Sales Coordinators • Train and mentor Technical Service Representatives and Industrial Sales Coordinators • Prepare and conduct training sessions for non-TSC employees • Supervise the Technical Service Center in the TSM’s absence • Monitor real-time contact handling performance and respond to service delivery issues • Lead team huddles and meetings • Serve as the floor subject matter expert • Perform special projects and other duties assigned by the supervisor

🎯 Requirements

• High School Diploma or GED (accredited) • 3 years industry experience (in addition to education requirement) • Applicable regulatory training • Prior experience as a West Coast Industrial Technical Services Representative at WM highly preferred • Ability to work Pacific Time hours based on business need • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access

🏖️ Benefits

• Incentive pay • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability coverage • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • Competitive total compensation package • REAL ID or TSA-approved alternative may be obtained for business travel/federal property access