Lead Implementation Consultant – Brightflag

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Lead end-to-end implementations for large-scale enterprise customers with complex organizational structures and multi-entity requirements • Act as the customer's trusted guide throughout implementation • Oversee multiple enterprise implementations simultaneously, managing priorities, risks, escalations, timelines, and plans • Understand customer business and technical requirements and translate them into implementation plans • Configure the Brightflag platform, including approval workflows, billing guidelines, reporting structures, and security needs • Develop and own data migration strategies for large, complex datasets • Coordinate with internal resources for accurate and timely data migration • Collaborate with Product and Engineering on feature requests and integrations across matter management, ERP, and SSO systems • Work with the assigned Customer Success Manager to define implementation success • Ensure enterprise needs are met and positioned for continued growth, adoption, and satisfaction

🎯 Requirements

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company • Ability to solve complex technical and business problems and communicate requirements effectively with technical and non-technical stakeholders • Understanding of data ETL, migration tasks, SQL, RESTful APIs, and OAuth • Excellent project management skills, including planning and risk management across multiple simultaneous projects • PMP or CAPM certification required • Familiarity with waterfall and agile (Scrum) methodologies • Proficiency in Microsoft Office, Smartsheet, and Jira • Ability to manage multiple complex projects simultaneously • Excellent communication and presentation skills • Analytical approach to requirements gathering • Curiosity and a problem-solving mindset • Domain knowledge or expertise in legal management or legal operations is a bonus • Experience in legal or regulatory SaaS is a bonus • Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process • Must be able to work in the US; work permit sponsorship/self-sponsorship is not available

🏖️ Benefits

• Bonus based on skills and experience • 15 days PTO plus 8 scheduled Holidays and 5 Flexible Holidays • 401(k) plan with company match • Comprehensive health insurance • Life insurance • Long term illness/income protection • Medical, Dental, & Vision Plans • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave • Opportunity to make a real impact and shape the company's direction • Exposure and challenge to learn, grow and progress your career • Friendly, values-driven and inclusive environment

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