Bilingual Customer Solutions Specialist, Commercial Cleaning

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Serve as the primary point of contact for assigned clients from onboarding through ongoing service. • Communicate with clients daily regarding service requests, questions, issues, and follow-ups. • Coordinate and resolve operational requests and service issues with Field Managers. • Provide operational support across different departments. • Schedule project crews for services, training, and deliveries. • Coordinate estimates and provide accurate pricing information to clients. • Create, update, and close work orders while maintaining accurate regional spreadsheets and project crew schedules. • Resolve customer service and billing complaints, escalating issues when necessary. • Maintain detailed records of customer interactions, transactions, complaints, inquiries, actions taken, and follow-ups. • Process supply orders and coordinate supply distribution to assigned clients. • Update client systems for accurate tracking and billing of services performed. • Coordinate with external vendors and help resolve vendor-related issues. • Escalate unresolved customer concerns to appropriate departments. • Complete contract-related forms, address changes, service modifications, and service discontinuance requests. • Identify opportunities to improve processes, workflows, and service procedures. • Monitor project budgets and review weekly variances, making corrections when needed. • Collect, update, and deliver required reports to clients. • Prepare reporting for assigned Account Managers and Management. • Take on additional responsibilities and projects as assigned.

🎯 Requirements

• Fluent English and Spanish, both written and spoken — required. • Two-year college degree or equivalent — required. • Previous experience in customer service, client support, operations, coordination, or a similar role. • Strong written and verbal communication skills, particularly through email and phone. • Excellent attention to detail and organizational skills. • Ability to manage multiple projects, clients, and priorities simultaneously. • Strong problem-solving skills and the ability to respond effectively to urgent situations. • Customer-focused mindset with a proactive, can-do approach. • Ability to work independently while collaborating effectively with different teams. • Basic proficiency with computer applications and business software. • Strong follow-up skills and accountability for assigned tasks. • Experience in commercial cleaning, facilities management, property management, or other service-based industries — nice to have. • Experience coordinating field teams, service crews, deliveries, or training schedules — nice to have. • Familiarity with work order, scheduling, CRM, ERP, or client management systems — nice to have. • Experience with estimates, pricing, billing, purchasing, or project budgets — nice to have. • Experience working with vendors and external service providers — nice to have. • Previous experience supporting B2B clients — nice to have.