Drug Screen Operations Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Workcare

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2014

💼 Consulting

☁️ SaaS

👥 HR Tech

Consulting • SaaS • HR Tech

Workcare is a SaaS platform and consultancy that helps organizations measure and improve workplace climate and prevent psychosocial risks (RPS). It provides online, profile-adapted questionnaires, intuitive analytics and reporting (including content for the DUERP), and connects clients with experts for tailored action plans and training. Workcare is aimed at HR teams, managers, consultants and QHSE leaders to support quality of work life (QVT) and organizational engagement.

📋 Description

• Monitor the assigned Drug Screen inbox and respond to or route inquiries from clients, clinics, laboratories, donors, and internal teams • Request and follow up on outstanding collection forms, results, and other testing documents • Document each contact and next step in the applicable system • Receive, organize, and enter testing documentation • Check documentation for completeness and flag discrepancies or potential collection-form errors for trained review • Maintain accurate encounter statuses and records • Route documents for verification or MRO review • Follow through on assigned work queues • Support routine scheduling and coordination activity when assigned • Escalate time-sensitive post-accident or reasonable-suspicion requests immediately to the designated owner • Protect medical and personal information and follow confidentiality and disclosure procedures • Participate in assigned after-hours on-call coverage as needed • Assist with cross-coverage and additional duties as assigned by the supervisor • Perform additional duties and assume additional responsibilities identified by the supervisor for the efficient operation of WorkCare

🎯 Requirements

• High School Diploma or GED equivalent required • Post high school education in business, healthcare, or a related field preferred • Knowledge or experience in drug and alcohol testing processes preferred • Ability to learn documentation, encounter, and escalation procedures • Strong interpersonal skills • Attention to detail • Ability to communicate with clients at all levels • Ability to maintain privacy and confidentiality • Ability to examine documents for accuracy and completeness • Ability to make decisions within company policy and escalate matters outside assigned authority • Ability to organize competing priorities • Clear written and telephone communication • Accurate documentation and ability to meet assigned performance goals • Ability to work cooperatively with colleagues, supervisors, clients, and vendors under time-sensitive conditions • Competence with Windows, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) • Ability to learn other software as needed • Ability to sit for long periods at a desk and use a telephone and computer keyboard • Ability to occasionally lift and/or move up to 25 pounds • At-home work area must be free from distracting background noise and meet Company IT, privacy, and safety requirements • Must remain available to respond to work-related requests within 30 minutes while on call

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Critical illness insurance • HSA • HRA • FSA • Life insurance • Disability insurance • Employee Assistance Program (EAP) • 401K • Legal coverage • Identity theft coverage • Pet insurance • After-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable