Client Services Specialist

Job not on LinkedIn

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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WorkforceQA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

👥 HR Tech

🎯 Recruiter

📋 Compliance

💰 Series A on 2020-12

HR Tech • Recruitment • Compliance

WorkforceQA is a provider of employment background screening services focused on protecting businesses by verifying applicant histories, conducting pre-employment checks, and supporting workforce compliance. The available website content and headings emphasize background screening and protecting businesses, indicating a service aimed at HR teams and employers.

📋 Description

• Processing and monitoring of Image chain of custodies and Image breath alcohol tests. • Input Breath Alcohol Test results into database. • Request missing chain of custody. • Check drug screen results with labs. • Match up drug screen results with matching test requests. • Request test requests for results. • Perform account changes. • Create and follow up on required affidavits. • Follow up with all drug screens until completed. • Check on no shows and alert clients of no shows. • Answer incoming phone calls. • Talk and assist all customers either via phone or email. • Correct/upload/spin random reports. • Meeting clear and set ongoing goals • Perform other duties and related functions as needed or assigned

🎯 Requirements

• Minimum 1 year of customer service experience working in an office environment • Work from home job experience is preferred • Excellent customer service skills • Strong data entry skills • Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.) • Self-motivated and ability to work independently • Ability to listen to feedback and self-correct/adjust as necessary • Positive and friendly attitude and ability to work in a team environment • Solid organizational skills including attention to detail and multi-tasking skills • Excellent written and verbal communication skills • Strong phone etiquette and professionalism • Expected to be at work on time and maintain a regular work schedule • High School Degree or GED required

🏖️ Benefits

• Medical, Dental & Vision insurance • Life insurance, AD&D and Long-Term Disability, • Voluntary Short-Term Disability • 401k with Company match • Paid time off