Senior Salesforce Administrator

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🔥 1 hour ago

🐊 Florida, New Jersey, +5 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality. • Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization. • Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards. • Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org. • Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks. • Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort. • Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes. • Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions. • Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization. • Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively. • Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

🎯 Requirements

• 5+ years of direct experience as a Salesforce Administrator • Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes • Hands-on experience with Salesforce CPQ (Configure, Price, Quote) is required • Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred • Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards • Active Salesforce Administrator Certification (Advanced Admin or CPQ Specialist is a major plus) • Demonstrated ability to manage system security, profiles, permission sets, and change control processes • Strong experience with third-party integrations and AppExchange packages

🏖️ Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community